Tenants' Maintenance & Repair Expectations
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Tenants' Maintenance & Repair Expectations


One of the perks of living in a rental apartment is having a super or maintenance staff on call. However tenants may find themselves frustrated at times when their expectations for maintenance are not met. Furthermore, a tenants expectations for maintenance of their rental property may be different than a landlord's expectations. To ensure that tenants and landlords are on the same page when it comes to maintenance, it is important that landlords discuss with tenants the maintenance process in their rental. In addition, as a landlord, you need to make sure your maintenance policy reasonably fits with tenants general maintenance expectations.


  • Maintenance & Repairs should be completed promptly:. Promptly can be very subjective therefore it is important to answer the phone when a tenant calls, respond to tenants issues and to send someone over to the rental to see what the issue is. Then you can tell your tenant a reasonable timeline that the repairs will need to take place.

  • Emergency Maintenance & Repairs: There are maintenance problems that can be pushed off a day or two and then there are emergencies that need to be taken care of right away. When a major maintenance emergency occurs like a bursting pipe or no heat in the winter it is important that during these types of maintenance emergencies your tenants can reach you right away and that you respond with haste.

  • Updates Maintenance and Repair Progress: Make sure to keep tenants updated on repair progress including delays. If maintenance or reapirs are delayed, make sure to have a legitimate reason for the delay and do not blow off the tenant when they ask about progress.

A major cause of delays in maintenance and repairs can be a result of disorganization. When landlords and property managers fail to have a property management system that tracks both large and small tasks like repairs, they can fall through the cracks. RISSOFT Residential and Commercial Property Management Software enables landlords to track invoices, important documents and have a communication system that you can easily communicate with tenants, venders, and staff. Taking these steps can keep maintenance and repairs on track and keep your tenants informed and happy.

This post is provided by RISSOFT Residential and Commercial Property Management Software, specializing in innovative and cutting-edge property management software for all 50 states. Request a demo or contact us today to receive more information.

Disclaimer: The information provided in this post in not intended to be construed as legal advice, nor should it be considered a substitute for obtaining individual legal counsel or consulting your local, state, federal or provincial tenancy laws.

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